Operations Leader Who Builds With AI

I find the money hiding in your operations.

For more than 15 years I have built operations from scratch across streaming, healthcare, manufacturing, and retail. I look for where money leaks and work stalls, put a number on it, and build the fix so it lasts.

LinkedIn Email me Consulting for small businesses

Proof, by the numbers

Results from my work. Each one started with a problem nobody had put a number on yet.

$400,000

Monthly revenue protected

Found a commerce pricing misalignment through support data analysis and cross functional review, and retained more than 50,000 subscribers.

Funimation

50% to under 20%

Overdue work cut

Built a governance framework for program intake, milestone tracking, and executive reporting.

Crunchyroll, Sony Pictures

10,000+

Message backlog cleared

Built an automated email triage system that routed over 90 percent of new volume to the right queue.

Crunchyroll

35.8%

Fewer service errors

Built the first Quality team in Customer Experience. Wait times fell 50 percent and the company held an A plus Better Business Bureau rating two years running.

Crunchyroll

40 hours

Weekly labor recovered

Cut freight time 15 percent and grew a department's customer base 30 percent, adding more than $400,000 in annual store revenue.

Walmart

75%

Less employee turnover

Eight years of multi site store operations, with advancement paths that kept good people.

Walgreens

What I build with AI

I treat AI as a working tool. I build with it, measure it, and keep a person checking the output.

Operations Check Up. A free quiz for business owners that scores where the business is losing time and money and suggests a first step. Take it.
Portfolio Health Check. Drop in a project list from Jira, Asana, or a spreadsheet and see what is overdue, stalled, or unowned, plus the three decisions leadership needs to make this week. Try it with a sample.
Owner Statement Audit. For landlords who pay a property manager. Load the monthly owner statement, enter a few terms from your agreement, and see how much money to ask about, with a plain question for each item. Try it with a sample.

How I work

I start with the data and the people doing the work, not the org chart. I name the problem in dollars or hours, fix the process before buying a tool, and leave behind a routine, a dashboard, or a written procedure so the result holds.

Operational ExcellenceBusiness OperationsProcess Improvement Program ManagementGovernanceContact Center Operations Vendor ManagementKPI DashboardsChange Management Workflow AutomationGenerative AISAFe and Agile

Consulting

I find the money hiding in your operations. I help growing businesses set up workflows, customer support operations, and AI tools.

Take the free Operations Check Up Email me